Customer Experience Specialist

Metacom Careers; Taguig; On-site; PHP 260,000 - 340,000; Full time

Job description

• Provide exceptional customer service through various communication channels.
• Respond to customer inquiries and resolve issues promptly and effectively.
• Maintain a detailed record of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and efficiency.
• Assist in the development of customer service procedures and policies.

Description

• Provide exceptional customer service through various communication channels.
• Respond to customer inquiries and resolve issues promptly and effectively.
• Maintain a detailed record of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and efficiency.
• Assist in the development of customer service procedures and policies.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0-2 years of experience in customer service or related fields.
• Skills and Competencies: Excellent communication skills in English.
• Skills and Competencies: Strong customer service orientation.
• Skills and Competencies: Familiarity with call centre operations and software.
• Qualities and Traits: Empathy and patience in dealing with customer concerns.