Customer Experience Staff

Asia Peopleworks Inc.; Pampanga; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Incentives

Job summary

Asia Peopleworks Inc. is seeking a Customer Experience Staff in Pampanga to handle inquiries via phone, email, chat, or in person, providing accurate product information and assisting with concerns. A positive, professional attitude and basic computer skills are essential for this role.

The position welcomes fresh graduates with a Bachelor’s degree in any field and offers training to adapt to our systems while maintaining high service standards and customer satisfaction.

Qualifications

• Bachelor’s degree in any field (Fresh graduates are welcome to apply).
• Good communication skills (verbal and written).
• Customer-focused and willing to help others.
• Basic computer skills (MS Office, email, etc.).
• Willing to be trained and adaptable to new systems.
• Positive attitude and strong work ethic.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products and services.
• Assist customers with concerns, complaints, and requests.
• Maintain a professional and friendly attitude when dealing with customers.
• Document customer interactions and update records in the system.
• Escalate complex issues to supervisors when necessary.
• Follow company policies and service standards.
• Help improve customer satisfaction by providing timely and effective support.

Skills

Communication

Customer orientation

Digital literacy

Adaptability

Positive attitude

Education

Bachelor’s degree in any field

Tools

MS Office

Email

Job description

Job Description

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

The Customer Experience Staff is responsible for assisting customers, addressing inquiries, and ensuring a positive overall experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products and services
• Assist customers with concerns, complaints, and requests
• Maintain a professional and friendly attitude when dealing with customers
• Document customer interactions and update records in the system
• Escalate complex issues to supervisors when necessary
• Follow company policies and service standards
• Help improve customer satisfaction by providing timely and effective support

Qualifications

• Bachelor’s degree in any field (Fresh graduates are welcome to apply)
• Good communication skills (verbal and written)
• Customer-focused and willing to help others
• Basic computer skills (MS Office, email, etc.)
• Willing to be trained and adaptable to new systems
• Positive attitude and strong work ethic