Customer Experience Specialist - Multichannel Support

Beep; Philippines; On-site; PHP 223,200 - 334,800; Full time

Job summary

A growing customer service firm in Makati is seeking a Customer Service Representative (CSR) to deliver exceptional service through various communication channels. The ideal candidate will possess strong communication skills and have at least one year of experience in the customer service industry, preferably in a call center environment. This is a full-time role offering opportunities for professional growth and development.

Qualifications

• At least 1 year of experience in the customer service industry.
• Experience in a call center (voice account) is required.

Responsibilities

• Provide prompt and professional assistance via phone, email, chat, or in-person.
• Address and resolve customer concerns and complaints with empathy and efficiency.
• Record and manage customer interactions and resolutions in the CRM system.

Skills

Excellent verbal and written communication skills

Strong problem-solving and analytical abilities

Tech-savvy

Ability to adapt to change

Team player

Education

Associate or Bachelor’s degree in Business Administration, Communication, Marketing, Hospitality, or any related field

Tools

CRM tools

Job description

A growing customer service firm in Makati is seeking a Customer Service Representative (CSR) to deliver exceptional service through various communication channels. The ideal candidate will possess strong communication skills and have at least one year of experience in the customer service industry, preferably in a call center environment. This is a full-time role offering opportunities for professional growth and development.