Customer Experience Specialist - Phone, Chat & Email

Foundever; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading customer service provider in Metro Manila is seeking passionate customer service associates. You'll engage with customers over the phone, chat, and email, embodying the brand's values. The role emphasizes enthusiasm, teamwork, and accountability, ensuring customers have memorable experiences. Experience in a call center is a plus, and candidates must have strong customer service skills and the ability to work independently.

Qualifications

• Strong customer service orientation.
• Ability to work independently with minimal supervision.
• Experience in a call center is a plus.

Responsibilities

• WOW Customers over the phone, online chat, or email.
• Demonstrate a Be BOLD attitude with excellent service.
• Work as a team member, communicating openly.
• Build TRUST by being accountable to customers.
• Ensure customer satisfaction by taking responsibility.

Skills

Customer service skills

Communication skills

Teamwork

Problem-solving

Job description

A leading customer service provider in Metro Manila is seeking passionate customer service associates. You'll engage with customers over the phone, chat, and email, embodying the brand's values. The role emphasizes enthusiasm, teamwork, and accountability, ensuring customers have memorable experiences. Experience in a call center is a plus, and candidates must have strong customer service skills and the ability to work independently.