Entry-Level Customer Experience Specialist

Conduent; Lapu-lapu; On-site; PHP 223,000 - 290,000; Full time

Job summary

Conduent is seeking an entry-level associate to support business processes through data organization and coordination within established procedures. The role involves handling routine call center activities, referencing case notes, and delivering service under close supervision to meet SLAs.

You'll be part of a larger team delivering standardized services, escalating issues when needed, and updating databases with accurate information while maintaining a warm, empathetic communication style with

Qualifications

• Entry-level position with limited requirements for licenses, training, and certifications.
• Performs tasks based on established procedures.
• Requires vocational training, certifications, licensures, or equivalent experience.
• Ability to perform in an analytical and operational process.
• Works within established procedures and practices.
• Exchanges information and ideas effectively.

Responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explains company policies to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Data organizing

Coordination skills

Analytical thinking

Analytical/operational mindset

Education

Vocational training or equivalent experience

Job description

Conduent is seeking an entry-level associate to support business processes through data organization and coordination within established procedures. The role involves handling routine call center activities, referencing case notes, and delivering service under close supervision to meet SLAs.

You'll be part of a larger team delivering standardized services, escalating issues when needed, and updating databases with accurate information while maintaining a warm, empathetic communication style with