Customer Experience Specialist - Tech Troubleshooter

VXI Global Solutions; Pasay; On-site; PHP 312,000 - 469,000; Full time

Job summary

VXI Global Solutions in Manila is seeking dedicated agents to deliver exceptional customer experiences by taking ownership of customer needs and providing comprehensive, timely resolutions. You will communicate clearly, adapt your style, and troubleshoot across smartphones, tablets and PCs.

You will collaborate with peers, manage competing priorities while staying organized, calm under pressure, and continuously improve the customer experience through curiosity and adaptability.

Responsibilities

• Deliver exceptional customer experiences by taking ownership of customer needs and providing comprehensive, timely resolutions.
• Communicate clearly and effectively while adapting communication styles to different audiences and situations.
• Troubleshoot and resolve complex technical issues across smartphones, tablets and PCs, using analytical thinking, structured troubleshooting, and multiple systems and resources
• Collaborate with peers by sharing knowledge, seeking expertise, supporting team success, and contributing to process improvements.
• Manage competing priorities effectively while maintaining organization, accuracy, and consistent adherence to schedules and customer commitments.
• Remain calm, professional, and solution-focused in fast-paced, high-pressure environments while embracing feedback, coaching, and opportunities to develop technical expertise.
• Build and repair customer relationships, navigate challenging interactions, and continuously improve the customer experience through curiosity, adaptability, critical thinking, and a commitment to excellence.

Job description

VXI Global Solutions in Manila is seeking dedicated agents to deliver exceptional customer experiences by taking ownership of customer needs and providing comprehensive, timely resolutions. You will communicate clearly, adapt your style, and troubleshoot across smartphones, tablets and PCs.

You will collaborate with peers, manage competing priorities while staying organized, calm under pressure, and continuously improve the customer experience through curiosity and adaptability.