Customer Experience Specialist: Solve & Delight Customers

Concentrix 1BPO; Lapu-Lapu; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Very competitive salary

Meal and transportation pay

Rice allowance

Night differential

Account incentives

Sick and vacation leaves

Educational assistance

Retirement plan

Annual appraisal and bonuses

Comprehensive health plan

Safe and modern working environment

Job summary

Concentrix 1BPO PH in Lapu-Lapu is hiring for an on-site customer service role. No experience required; high school graduates are welcome to apply. Training will cover communications, culture, and product-specific courses to prepare you for the work.

The company offers a comprehensive benefits package, performance incentives, and opportunities for professional development in a fast-paced BPO environment.

Qualifications

• 18 years old or above
• HS graduate or equivalent or ALS/SHS equivalent
• Not currently studying or enrolled in school
• Fresh graduates encouraged to apply

Responsibilities

• Handle customer inquiries in a courteous, friendly manner using approved procedures
• Listen to customer needs and build rapport while guiding to resolution
• Clarify customer requirements and use available tools to resolve issues
• Maintain basic knowledge of client products and services

Skills

Fluent English

Computer literacy

Long-term employment commitment

Education

HS graduate or equivalent

ALS/SHS equivalent

Fresh graduates welcome

Job description

Concentrix 1BPO PH in Lapu-Lapu is hiring for an on-site customer service role. No experience required; high school graduates are welcome to apply. Training will cover communications, culture, and product-specific courses to prepare you for the work.

The company offers a comprehensive benefits package, performance incentives, and opportunities for professional development in a fast-paced BPO environment.