Solar Field Service Coordinator

Journeyfront, Inc.; Pasig; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Competitive salary

Medical & dental insurance

Group life insurance

Paid time off

Career growth opportunities

Dynamic team culture

Leadership development

Free onsite meals

Job summary

ClearSource in Pasig, Philippines, is hiring a Residential Field Service Coordinator to manage our network of Field Service Partners and ensure quality service delivery for residential solar customers. You will review service tickets, coordinate with partners, and communicate status to internal teams while helping to improve field operations and customer experience.

Candidates should have at least 2 years in the solar industry, experience with CRM systems, and a client-facing mindset; preferred

Qualifications

• Minimum 2 years of experience in the solar industry (PV systems, installation, operations, maintenance).
• Familiarity with solar inverters, panels, mounting systems, monitoring platforms.
• At least 6 months in partner/vendor management or a client-facing role.
• Proficiency with CRM systems.

Responsibilities

• Coordinate with Field Service Partners to ensure timely resolution.
• Review field service reports and quotes for accuracy.
• Close service tickets and maintain records.
• Serve as the first contact for service ticket inquiries from internal teams and FSPs.
• Drive partner responsiveness and service resolution through follow-up.
• Manage workmanship warranty claims and service escalations.

Skills

Solar PV knowledge

CRM systems

Partner management

Client-facing communication

Tools

Salesforce

Service Cloud

Job description

Are you passionate about managing service partner relationships and driving operational excellence? As a Residential Field Service Coordinator, you will coordinate with our network of Field Service Partners (FSPs) to ensure efficient service delivery, strong performance, and exceptional customer experience for residential solar customers.

Join ClearSource and help support clean energy solutions through effective communication, collaboration, and continuous improvement.

What will you do as aResidential Field Service Coordinator

Service Network Performance

• Conduct weekly service ticket reviews to ensure timely resolution and completion.
• Review field service reports and quotes for accuracy and completeness.
• Close service tickets and maintain accurate records.
• Serve as the first point of contact for service ticket inquiries from internal teams and Field Service Partners (FSPs).
• Drive partner responsiveness and service resolution through proactive follow-up.
• Manage workmanship warranty claims and service escalations.

Internal Communication & Updates

• Provide timely service status updates to Customer Service and Technical Support teams.
• Ensure accurate documentation and communication of field service activities.
• Participate in weekly Service Network team meetings.
• Attend cross-functional and departmental meetings.
• Join monthly all-hands meetings and other business-related meetings as needed.
• Collaborate with internal teams to improve service operations and customer experience.

What We're Looking For

Required:

• Minimum 2 years of experience in the solar industry, with knowledge of solar PV systems, installation, operations, and maintenance.
• Familiarity with solar inverters, panels, mounting systems, and monitoring platforms.
• At least 6 months of experience in partner/vendor management, relationship building, or a client-facing role.
• Proficiency in using CRM systems.

Preferred:

• 4+ years of solar industry experience, including knowledge of solar storage systems.
• 2+ years of experience in partner/vendor management or similar relationship-focused roles.
• Experience using Salesforce or Service Cloud.

What We Offer

ClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization’s success.

We also offer:

• Competitive salary– Get paid for doing what you love!
• Medical and dental insurance(with free dependent coverage!).
• Group life insurancefor peace of mind.
• Paid time off (PTO)– Because work-life balance matters.
• Outstanding career growth opportunities– Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture– Be part of a company that values its employees
• Skills and leadership developmentto help you reach your full potential.
• Free mealfor onsite employees

At ClearSource, our mission is simple:Making Lives Better—for our employees, our clients, and their customers. Our culture is built ona strong foundationofcore valuesthat shape everything we do:

Customer First

We are obsessed with delivering an exceptional customer experience.

Personal Accountability

We do the right thing and own our actions.

Humble Courage

We embrace feedback, seek growth, and push ourselves to improve.

Hungry

We bring passion, energy, and drive to everything we do.

Happy & Healthy

We believe in balance, well-being, and a positive workplace.

If these valuesresonate with you, this is your chance tojoin a fast-growing, high-performing team!

Office Address

10thFloor Rockwell Business Center, Tower 1, Ortigas Avenue, Pasig City