Customer Experience Specialist - Performance Bonus

Dempsey Resource Management Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Job summary

A prominent resource management company in Quezon City is seeking customer service representatives to manage customer inquiries via phone, email, and live chat. The ideal candidate has at least 1 year of experience and possesses problem-solving skills. Responsibilities include resolving issues, documenting interactions, and achieving performance targets. The company offers a performance bonus and a full-time position in a fast-paced environment.

Qualifications

• At least 1 year of experience in customer service.
• Ability to manage time effectively in a fast-paced environment.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Handle customer inquiries via phone, email, and live chat.
• Resolve customer issues in a timely manner.
• Document customer interactions and resolutions.
• Follow up with customers to ensure satisfaction.
• Provide feedback to management on improvements.

Skills

Problem-solving

Critical thinking

Time management

Multitasking

Calm under pressure

Technical proficiency

Job description

A prominent resource management company in Quezon City is seeking customer service representatives to manage customer inquiries via phone, email, and live chat. The ideal candidate has at least 1 year of experience and possesses problem-solving skills. Responsibilities include resolving issues, documenting interactions, and achieving performance targets. The company offers a performance bonus and a full-time position in a fast-paced environment.