Customer Experience Specialist — Flexible Hours

RSD Human Resource Management Consultancy; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Insurance Health & Wellness

Job Training

Job summary

A human resource management consultancy in Quezon City is seeking a customer service representative to assist customers via telephone, email, or chat. The ideal candidate should have a high school diploma and 0-2 years of experience in a call center environment. Proficiency in English and strong customer service skills are essential. The role requires a flexible schedule, including evenings and weekends. Various performance bonuses and professional development opportunities are offered.

Qualifications

• 0–2 years of relevant experience in customer service.
• Excellent communication skills and a customer-focused mindset.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Assist customers with inquiries via telephone, email, or chat.
• Maintain a positive and professional attitude towards customers.
• Document and update customer records based on interactions.

Skills

Proficiency in English

Customer service skills

Effective problem-solving abilities

Education

High School Diploma or equivalent

Job description

A human resource management consultancy in Quezon City is seeking a customer service representative to assist customers via telephone, email, or chat. The ideal candidate should have a high school diploma and 0-2 years of experience in a call center environment. Proficiency in English and strong customer service skills are essential. The role requires a flexible schedule, including evenings and weekends. Various performance bonuses and professional development opportunities are offered.