Customer Success Advocate - Flexible Hours & Performance Bonus

Dempsey Resource Management Inc.; Parañaque; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Performance Bonus

Government Mandated Benefits

Job summary

A resource management company in Metro Manila is seeking a Customer Service Representative to handle inquiries and resolve issues via various channels. The ideal candidate is a graduate of a 4-year Business Course with strong communication skills and the ability to multi-task in a fast-paced environment. Responsibilities include managing customer interactions and maintaining records. The role offers a performance bonus and may require a flexible schedule, including evenings and weekends.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities are essential.
• Ability to multitask and manage time effectively is required.
• Proficiency with customer service software and CRM systems is a must.
• Empathetic and patient demeanor is crucial.
• Previous customer service experience preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Provide product and service information to customers.
• Follow up with customers to ensure satisfaction.
• Collaborate with other departments to resolve complex issues.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Ability to multitask and manage time effectively

Proficiency with customer service software and CRM systems

Empathetic and patient demeanor

Strong attention to detail

Previous customer service experience

Flexible schedule

Education

Graduate of any 4 years Business Course

Job description

A resource management company in Metro Manila is seeking a Customer Service Representative to handle inquiries and resolve issues via various channels. The ideal candidate is a graduate of a 4-year Business Course with strong communication skills and the ability to multi-task in a fast-paced environment. Responsibilities include managing customer interactions and maintaining records. The role offers a performance bonus and may require a flexible schedule, including evenings and weekends.