Customer Experience Advocate – Onsite, Clark

Infosys BPM Philippines; Central Luzon; Vor Ort; PHP 360.000 - 540.000; Vollzeit

Zusammenfassung

Infosys BPM Philippines is seeking a customer service-oriented professional to deliver outstanding support in a Clark, Pampanga contact center. You will assist clients with products and services, resolve inquiries, and help drive efficient resolutions while maintaining confidentiality and compliance.

The role emphasizes handling high-volume calls, preventing escalations, and collaborating with Financial Representatives to meet client needs.

Qualifikationen

• Graduate of any degree; undergraduates welcome with compensatory BPO experience.
• Knowledge of a single risk product or process.
• Basic understanding of multiple products, services, or processes.
• Strong written and verbal communication skills.
• Ability to multitask and handle high-volume calls and case workloads with accuracy.
• Strong organizational and prioritization skills.
• Adapt to change in a fast-paced environment.
• Willing to work onsite in Clark, Pampanga.
• Successful completion of required assessments or testing.

Aufgaben

• Deliver personalized customer experiences in a contact center.
• Resolve inquiries and transactions for Financial Representatives and clients.
• Research solutions and identify root causes within procedures.
• Take ownership of interactions and prevent repeat calls.
• Handle escalations and apply best practices to outcomes.
• Educate clients on self-service tools and digital solutions.
• Collaborate with Financial Representatives to meet client needs.
• Adapt to new technologies and processes while maintaining service.
• Identify opportunities for continuous improvement.
• Build professional relationships to strengthen trust.
• Maintain confidentiality and compliance in calls.
• Manage multiple responsibilities with accuracy.

Ausbildung

Any degree

Tools

Multiple tools

Jobbeschreibung

Infosys BPM Philippines is seeking a customer service-oriented professional to deliver outstanding support in a Clark, Pampanga contact center. You will assist clients with products and services, resolve inquiries, and help drive efficient resolutions while maintaining confidentiality and compliance.

The role emphasizes handling high-volume calls, preventing escalations, and collaborating with Financial Representatives to meet client needs.