Customer Service Representative | Start Your BPO Career/Career Shifter | BGC

INFOSYS BPM LIMITED Philippine Branch; Taguig; Hybrid; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Infosys BPM Philippines is seeking a Customer Service Representative to deliver exceptional service in a fast-paced contact center environment. You will address inquiries, offer service options, and assist clients with products and services.

You will resolve basic to intermediate concerns for financial representatives and clients, promoting self‑service tools and digital solutions while maintaining confidentiality and accuracy. Onsite in BGC, Taguig.

Qualifications

• Strong written and verbal communication skills.
• Ability to multitask and manage high‑volume calls and case workloads with accuracy and attention to detail.
• Willing to work onsite in BGC, Taguig.

Responsibilities

• Deliver personalized customer service by addressing inquiries and offering service options.
• Resolve inquiries and transactions for Financial Representatives and clients with basic to intermediate concerns.
• Educate clients on self‑service tools and digital solutions.
• Identify opportunities to improve customer experience and operational efficiency.
• Handle calls and transactions while maintaining confidentiality and compliance.

Skills

Communication skills

Multitasking

Organizational skills

Attention to detail

Adaptability

Education

Any degree (undergrad welcome with BPO exp)

Tools

CRM systems

Ms Office

Job description

Bea#KaInfoscionandbecomeanambassadorofourcorevaluesCLIFE+S;ClientValue,LeadershipbyExample,IntegrityandTransparency,Fairness,ExcellenceandStewardship.

Overview of the role but not limited to:

• Deliver a personalized and exceptional customer experience by addressing inquiries, providing service options, and assisting clients with products and services in a contact centre environment.

• Resolve inquiries and transactions from Financial Representatives and clients involving basic to intermediate-level concerns while continuously developing expertise in more complex transactions.

• Research and evaluate solutions to customer concerns by identifying root causes and applying sound judgment within established procedures.

• Take ownership of customer interactions and proactively identify opportunities to prevent repeat calls and unnecessary transfers.

• Handle escalated customer situations and apply customer experience best practices to support positive outcomes.

• Serve as a trusted partner to Financial Representatives and collaborate with them to meet client needs effectively.

• Educate clients and Financial Representatives on available self‑service tools, digital solutions, and online capabilities.

• Adapt to new technologies, processes, and business requirements while maintaining service excellence.

• Identify opportunities for continuous improvement and contribute to enhancing customer experiences and operational efficiency.

• Build and maintain professional relationships with clients to strengthen brand loyalty and trust.

• Handle calls and transactional activities while adhering to strict confidentiality, privacy, and compliance standards.

• Manage multiple responsibilities simultaneously, including customer interactions and case management, while maintaining high levels of accuracy and quality.

Requirements:

• Graduate of any degree, undergrads are also encouraged to apply with compensatory BPO experience

• Knowledge of a single risk product or process.

• Basic understanding of multiple products, services, or operational processes.

• Basic understanding of financial planning concepts.

• Strong written and verbal communication skills.

• Ability to multitask and manage high‑volume calls and case workloads with accuracy and attention to detail.

• Strong organizational and prioritization skills.

• Ability to adapt to change and thrive in a fast‑paced environment.

• Strong desire to continuously learn and improve.

• Strong problem‑solving skills with the ability to evaluate options and recommend solutions.

• Proficiency in computer applications and the ability to navigate multiple systems simultaneously.

• Ability to complete standard customer requests using multiple tools and applications.

• Successful completion of any required assessment or testing.

• Willing to work onsite.

• Willing to work in BGC, Taguig.

₱15,000 Sign-On Bonus Mechanics

To qualify for the sign‑on bonus, candidates must meet the following criteria:

• Must be hired for the Customer Service Representative position (Job Level: 2B) located in BGC, Taguig
• Joining period: November 30, 2026
• Application source: Jobstreet
• Other terms and conditions apply

IMPORTANT NOTICE:

All candidates are required to register and complete their profile and application before proceeding with the recruitment process.

Bysubmitting your application, you acknowledge and agree to the collection, use, storage, and processing of your personal information by Infosys BPM in accordance with applicable data privacy laws and the applicable Infosys BPM Privacy Policy.

Location:

Our office is located at 19FBGCCorporateCentre,11thAvenuecor.30thStreet,FortBonifacio,TaguigCity,Philippines.

We value Diversity, Equity, and Belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.

#InfosysBPM#KaInfoscion#GreatPlaceToWork#INFYBPMPhilippines#JoinINFYBPMPhilippines#LifeAtINFYBPMPhilippines