Customer Experience Specialist - Onsite BPO, 6+ Months Exp

Gratitude Philippines; Western Visayas; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Competitive salary package

HMO coverage

Life Insurance

Complete benefits package

Paid training

Government-mandated benefits

Job summary

Concentrix is expanding and urgently hiring Customer Service Representatives in Cagayan de Oro City. Candidates must have at least 6 months of BPO experience and be willing to work onsite with a flexible schedule.

The role involves handling customer inquiries, providing excellent support, and documenting interactions. This is an opportunity to work with a globally recognized BPO company offering competitive salaries and comprehensive benefits.

Qualifications

• At least 6 months BPO/Call Center work experience is required.
• Good to excellent English communication skills.
• Willing to work onsite in Cagayan de Oro City.

Responsibilities

• Handle inbound customer inquiries via voice and non-voice support channels.
• Provide excellent customer support and resolve customer concerns efficiently.
• Deliver outstanding customer experience with professionalism and empathy.
• Document customer interactions accurately and follow standard procedures.
• Achieve performance metrics for quality and customer satisfaction.

Skills

English communication skills

Customer-oriented

Empathy

Education

High School Graduate / Senior High School Graduate

Job description

Concentrix is expanding and urgently hiring Customer Service Representatives in Cagayan de Oro City. Candidates must have at least 6 months of BPO experience and be willing to work onsite with a flexible schedule.

The role involves handling customer inquiries, providing excellent support, and documenting interactions. This is an opportunity to work with a globally recognized BPO company offering competitive salaries and comprehensive benefits.