Customer Service Representative | Concentrix CDO | 6 Months BPO Exp

Gratitude Philippines; Western Visayas; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Competitive salary package

HMO coverage

Life Insurance

Complete benefits package

Paid training

Government-mandated benefits

Job summary

Concentrix is expanding and urgently hiring Customer Service Representatives in Cagayan de Oro City. Candidates must have at least 6 months of BPO experience and be willing to work onsite with a flexible schedule.

The role involves handling customer inquiries, providing excellent support, and documenting interactions. This is an opportunity to work with a globally recognized BPO company offering competitive salaries and comprehensive benefits.

Qualifications

• At least 6 months BPO/Call Center work experience is required.
• Good to excellent English communication skills.
• Willing to work onsite in Cagayan de Oro City.

Responsibilities

• Handle inbound customer inquiries via voice and non-voice support channels.
• Provide excellent customer support and resolve customer concerns efficiently.
• Deliver outstanding customer experience with professionalism and empathy.
• Document customer interactions accurately and follow standard procedures.
• Achieve performance metrics for quality and customer satisfaction.

Skills

English communication skills

Customer-oriented

Empathy

Education

High School Graduate / Senior High School Graduate

Job description

Customer Service Representative | Concentrix CDO | 6 Months BPO Exp Required

Company: Concentrix

Location: Cagayan de Oro City - Work Onsite (WFO)

Industry: BPO / Customer Service

Work Setup: Onsite | Full-time | Shifting Schedule

Salary: Competitive Salary Package

Experience: At least 6 Months BPO Experience Required

Vacancies: Multiple Vacancies - Urgent Hiring

About the Company

Concentrix Cagayan de Oro is expanding and urgently hiring Customer Service Representatives. If you have at least 6 months BPO experience, we want you on our team.

Job Description

We are looking for customer service-oriented individuals to handle inbound customer inquiries and deliver outstanding customer experience.

Key Responsibilities

• Handle inbound customer inquiries via voice and non-voice support channels
• Provide excellent customer support and resolve customer concerns efficiently
• Deliver outstanding customer experience with professionalism and empathy
• Document customer interactions accurately and follow standard procedures
• Achieve performance metrics for quality and customer satisfaction

Qualifications

• At least High School Graduate / Senior High School Graduate
• At least 6 months BPO / Call Center work experience is required
• Good to excellent English communication skills
• Willing to work onsite in Cagayan de Oro City
• Willing to work on shifting / flexible schedules, including weekends and holidays
• Customer-oriented with a positive attitude

Benefits & Perks

• Competitive salary package
• HMO coverage + Life Insurance + Complete benefits package
• Paid training and continuous development programsClear career growth and internal promotion opportunities
• Government-mandated benefits (SSS, Pag-IBIG, PhilHealth)
• Work with a stable, supportive, and globally recognized BPO company