Customer Experience Specialist | Multichannel Support & Growth

Cloudstaff Philippines Inc.; Angeles; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Employee Share Units program

Cloudstaff Dream Points

Health and life insurance on day 16 (1

Health and life insurance on day 16 (1

Job summary

Cloudstaff Philippines Inc. is seeking a Customer Service Representative in Angeles City to support US and AU clients. You will handle inquiries, resolve issues, and maintain accurate records across channels, while staying empathetic and professional.

Applicants should be fluent in English, comfortable with weekend coverage and rotating shifts (Morning, Mid, Night). Knowledge of Zendesk or similar CRM is a plus, and the role offers growth opportunities within the company.

Qualifications

• Weekend coverage is required.
• Willing to work rotating shifts (Morning, Mid, Night).
• Excellent spoken and written English.
• Experience with US or AU clients preferred.
• Knowledge of Zendesk or similar CRM is a plus.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to inquiries across channels.
• Resolve customer complaints and document interactions.
• Know products to answer questions accurately.
• Process requests and keep records of interactions.
• Collaborate with colleagues and provide service feedback.
• Aim to ensure customer satisfaction and professional support.

Skills

Weekend availability

Shifts flexibility

English proficiency

US & AU clients experience

Tools

Zendesk

Job description

Cloudstaff Philippines Inc. is seeking a Customer Service Representative in Angeles City to support US and AU clients. You will handle inquiries, resolve issues, and maintain accurate records across channels, while staying empathetic and professional.

Applicants should be fluent in English, comfortable with weekend coverage and rotating shifts (Morning, Mid, Night). Knowledge of Zendesk or similar CRM is a plus, and the role offers growth opportunities within the company.