Customer Support Specialist – Fast-Paced, Growth-Driven

Cloudstaff Philippines Inc.; Angeles; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Health & life insurance

Mid-year parties

Career advancement

Office ATM

Company equipment & internet

Free coffee

Meals

Beer Fridays

VIP lounge & game rooms

Child-friendly spaces

Social clubs

Job summary

Cloudstaff Philippines Inc. is seeking a dedicated Customer Service Representative in Angeles, Philippines to deliver exceptional support across channels.

You will handle inquiries, process orders, and maintain accurate records using CRM and ERP systems, while upholding service standards. You will collaborate with cross-functional teams, meet KPIs, and continuously expand product knowledge to provide informed assistance, contributing to a positive customer journey and ongoing service

Qualifications

• Excellent communication skills.
• Composure under pressure.
• Strong attention to data accuracy.
• Interpersonal and collaborative abilities.
• Problem-solving and critical thinking.

Responsibilities

• Deliver high standard of customer service across all channels.
• Handle inquiries, complaints, and requests via calls and emails through the CRM, resolving issues at first contact when possible.
• Process customer orders, returns, and maintain ERP records with data integrity.
• Proactively report compliance and operational issues to maintain service standards.
• Achieve KPIs for FRT and NPS with high-quality service.
• Collaborate with colleagues and cross-functional teams for seamless service delivery.
• Manage workload to meet deadlines and SLAs.
• Continue developing product and service knowledge for informed support.
• Identify opportunities to improve processes and customer journeys.

Skills

Excellent communication skills

Composure under pressure

Team contribution and collaboration

Attention to detail and data accuracy

Interpersonal skills

Problem-solving ability

Time management

Job description

Cloudstaff Philippines Inc. is seeking a dedicated Customer Service Representative in Angeles, Philippines to deliver exceptional support across channels.

You will handle inquiries, process orders, and maintain accurate records using CRM and ERP systems, while upholding service standards. You will collaborate with cross-functional teams, meet KPIs, and continuously expand product knowledge to provide informed assistance, contributing to a positive customer journey and ongoing service