Customer Experience Advisor: Tech-Savvy Support

Concentrix Philippines; Angeles; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Comprehensive training program

Health benefits

Bonuses

Career advancement opportunities

Job summary

Concentrix Philippines in Angeles City, Pampanga, is hiring for a full-time Customer Service Representative. You will be the voice of our clients, delivering professional service and building lasting relationships across phone, email, and chat channels.

We offer comprehensive training, career progression, health benefits, and performance bonuses. The role is on-site at Clark, Pampanga, with a collaborative, inclusive culture and ongoing development opportunities.

Qualifications

• Minimum high school level education; college education is a plus.
• Strong communication and listening skills for customer interactions.
• Ability to multitask in a fast-paced call centre environment.

Responsibilities

• Handle inbound and outbound customer enquiries via phone, email, and chat.
• Provide accurate product information and resolve issues promptly.
• Document interactions and maintain records in CRM systems.
• Follow call center scripts while adapting to customer needs.
• Identify upsell or cross-sell opportunities according to guidelines.
• Collaborate with team to meet targets and performance metrics.
• Seek feedback and participate in training to improve knowledge.

Skills

Strong communication

Empathetic listening

Multitasking

Time management

Tech-savvy

Customer service experience

Problem solving

Willingness to learn

Education

High school diploma

Tools

Computers

Job description

Concentrix Philippines in Angeles City, Pampanga, is hiring for a full-time Customer Service Representative. You will be the voice of our clients, delivering professional service and building lasting relationships across phone, email, and chat channels.

We offer comprehensive training, career progression, health benefits, and performance bonuses. The role is on-site at Clark, Pampanga, with a collaborative, inclusive culture and ongoing development opportunities.