Customer Experience Specialist - Multichannel Support

VXI Global Holdings B.V. (Philippines); Angeles; On-site; PHP 240,000 - 360,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a customer service professional to respond to inquiries via phone, email or chat, and to deliver exceptional service in every interaction.

The role involves addressing concerns, following SOPs, escalating issues when needed, documenting interactions, and maintaining punctual attendance while upholding quality guidelines and professional integrity. Candidates will be expected to adhere to company procedures and demonstrate professionalism in all

Qualifications

Responsibilities

• Respond to customer inquiries via phone, email or chat.
• Provide exceptional service to customers during each interaction
• Address customer concerns and/or provide solutions
• Adhere to all company guidelines regarding the delivery of service and support to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

Job description

VXI Global Holdings B.V. (Philippines) is seeking a customer service professional to respond to inquiries via phone, email or chat, and to deliver exceptional service in every interaction.

The role involves addressing concerns, following SOPs, escalating issues when needed, documenting interactions, and maintaining punctual attendance while upholding quality guidelines and professional integrity. Candidates will be expected to adhere to company procedures and demonstrate professionalism in all