Customer Experience Specialist — Growth & Training

Tech Mahindra; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Tech Mahindra Philippines is a certified Great Place to Work® where growth and well-being come first. The team supports global retail accounts from Manila/Cebu, with rotating shifts including weekends. This role welcomes freshers and adapters seeking a dynamic customer-facing career.

Ideal candidates have 6 months in a contact center, strong English skills, and the ability to work across systems while delivering accurate data entry and service excellence.

Qualifications

• 6 months experience in contact center/BPO preferred for retail or similar roles.
• Freshers and adapters are welcome to apply.
• Proficient in English communication, both oral and written.

Responsibilities

• Handle customer inquiries in a fast-paced, metric-driven environment.
• Navigate multiple systems and perform data entry with accuracy.

Skills

Contact Center/BPO experience

Freshers welcome

English communication

Metric-driven environment

Data entry

Customer-focused

Attention to detail

Resilient

Team player

Shift flexibility

Education

Freshers acceptable

Tools

Microsoft Office

Job description

Tech Mahindra Philippines is a certified Great Place to Work® where growth and well-being come first. The team supports global retail accounts from Manila/Cebu, with rotating shifts including weekends. This role welcomes freshers and adapters seeking a dynamic customer-facing career.

Ideal candidates have 6 months in a contact center, strong English skills, and the ability to work across systems while delivering accurate data entry and service excellence.