Customer Service Associate | Eastwood QC

Tech Mahindra; Philippines; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health coverage

Referral rewards

Career growth opportunities

Job summary

Tech Mahindra Philippines is hiring a Customer Service Associate to support retail accounts with a focus on delivering excellent customer experiences. The role is based in Eastwood, Quezon City, operating on a rotating shift schedule that may include weekends and public holidays.

Ideal candidates bring English communication skills, data entry ability, and proficiency with MS Office in a metric-driven BPO environment.

Qualifications

• Preferably with 6 months of experience in Contact Center/BPO for a Retail account or similar customer-facing roles.
• Freshers and/or adapters are also welcome to apply.
• Good English communication skills both oral and written.
• Ability to work in a metric-driven environment.
• Proficiency in Microsoft Office applications.
• Ability to navigate multiple systems simultaneously.
• Computer literacy and data entry skills.
• Customer-focused and service-oriented.
• High attention to detail and accuracy.
• Resilient and adaptable in a fast-paced environment.
• Strong ownership and accountability.
• Team player with a positive attitude.
• Availability to work in Eastwood, QC on a rotating shift, even weekends and public holidays as required.
• Amenable to work in a project-based employment.

Skills

Customer service

English communication

Data entry

Multitasking

Attention to detail

Team player

Resilience

Ownership

Shift work

Microsoft Office

Tools

Microsoft Office

Job description

We’re Hiring: Customer Service Associate

Work Where People Matter

At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here

Growth you can see – promotions and career paths await

Learning that sticks – trainings to sharpen your skills

A workplace that cares – inclusive, supportive, and people-first

Health coverage you can count on

Rewards when you refer friends to join the team

What We’re Looking For

Qualifications:

• Preferably with 6 months of experience in Contact Center/BPO for a Retail account or similar customer-facing roles.
• Freshers and/or adapters are also welcome to apply.
• Good English communication skills both oral and written.
• Ability to work in a metric-driven environment.
• Proficiency in Microsoft Office applications.
• Ability to navigate multiple systems simultaneously.
• Computer literacy and data entry skills.
• Customer-focused and service-oriented.
• High attention to detail and accuracy.
• Resilient and adaptable in a fast-paced environment.
• Strong ownership and accountability.
• Team player with a positive attitude.
• Availability to work in Eastwood, QC on a rotating shift, even weekends and public holidays as required.
• Amenable to work in a project-based employment.

Work Setup

Work Location: Eastwood, Quezon City

Shift: Rotating Shift

About Tech Mahindra Philippines

Tech Mahindra is a global leader in digital transformation, consulting, and business re-engineering services. In the Philippines, our teams in Manila and Cebu drive world-class customer experiences and advanced technology solutions for global brands. We foster a culture of collaboration, diversity, and growth — empowering every associate to thrive.