Customer Experience Specialist | Growth & Paid Training

ResultsCX; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

ResultsCX is hiring a Customer Service Representative in Lapu-lapu City, Cebu. The role focuses on delivering high-quality service via phone, email, and chat, providing clear guidance, and resolving issues with empathy. Onsite work and shifting schedules are required.

Our team values strong communication, a proactive mindset, and careful handling of customer interactions across multiple channels to support major brands and improve customer experiences daily.

Qualifications

• Legal working age with a high school or senior high diploma.
• Minimum 6 months of call center experience required.
• Strong communication and typing skills (35 WPM minimum).
• Willingness to work onsite and on shifting schedules.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear guidance and solutions to inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with accuracy.

Skills

Strong communication

Typing 35 WPM

Basic computer navigation

Growth mindset

Proactive attitude

Onsite work

Shift work

Education

High school diploma / Senior high

Job description

ResultsCX is hiring a Customer Service Representative in Lapu-lapu City, Cebu. The role focuses on delivering high-quality service via phone, email, and chat, providing clear guidance, and resolving issues with empathy. Onsite work and shifting schedules are required.

Our team values strong communication, a proactive mindset, and careful handling of customer interactions across multiple channels to support major brands and improve customer experiences daily.