Customer Support Associate — Project-Based

ResultsCX; Cebu City; On-site; PHP 246,000 - 312,000; Full time

Benefits offered by this job

Paid training

Career development

Healthcare benefits

Paid time off

Competitive pay

Job summary

ResultsCX is seeking a Customer Support Associate for a project-based role in Lapu-lapu, Cebu. You will deliver high-quality support via phone, email, and chat, providing clear guidance and solutions to customer inquiries while resolving issues with care. Onsite work and shifting schedules are required.

The role emphasizes empathy, effective communication, and the ability to navigate multiple systems to deliver exceptional customer experiences for major U.S. brands.

Qualifications

• Strong communication and typing skills are required.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Skills

Communication

Typing 35 WPM

Growth mindset

Proactive attitude

Onsite work willingness

Job description

ResultsCX is seeking a Customer Support Associate for a project-based role in Lapu-lapu, Cebu. You will deliver high-quality support via phone, email, and chat, providing clear guidance and solutions to customer inquiries while resolving issues with care. Onsite work and shifting schedules are required.

The role emphasizes empathy, effective communication, and the ability to navigate multiple systems to deliver exceptional customer experiences for major U.S. brands.