Customer Experience Specialist

Recruitify_HR; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Recruitify_HR in Cebu City is looking for a customer service representative to address inquiries, resolve issues, and ensure a positive experience for customers. The role focuses on account management and accurate record-keeping while collaborating with teammates to deliver a seamless service.

You'll participate in training of new staff and stay updated on product knowledge and policies to maintain high standards of support. This full-time position is based in Cebu City, Philippines.

Qualifications

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1–3 years of experience in a customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Empathetic, patient, and detail-oriented.
• Responsibilities and Duties: Ability to handle multiple tasks and work in a fast-paced environment.

Responsibilities

• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Manage customer accounts and maintain accurate records of all interactions.
• Collaborate with team members to ensure a seamless customer experience.
• Assist in the training of new staff and provide ongoing support as needed.
• Stay updated on product knowledge and company policies.

Skills

Communication skills

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

Recruitify_HR in Cebu City is looking for a customer service representative to address inquiries, resolve issues, and ensure a positive experience for customers. The role focuses on account management and accurate record-keeping while collaborating with teammates to deliver a seamless service.

You'll participate in training of new staff and stay updated on product knowledge and policies to maintain high standards of support. This full-time position is based in Cebu City, Philippines.