Customer Service & Retention Specialist

ResultsCX; Santo Tomas; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Paid training

Healthcare benefits

Paid time off

Career development

Job summary

ResultsCX in Lipa, Batangas, is hiring a Customer Service Representative to deliver high-quality support via phone, email, and chat. You will help customers with clear instructions, resolve issues, and navigate multiple systems.

The role requires at least a high school diploma, strong communication, and a minimum 6 months of call center experience. Onsite work and shifting schedules are expected.

Qualifications

• Minimum 6 months of call center experience.
• High school or senior high diploma required.
• Excellent communication and typing skills (minimum 35 WPM).
• Willingness to work onsite and on shifting schedules.
• Growth mindset and proactive attitude.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with accuracy.

Skills

Communication

Typing 35 WPM

Problem-Solving

Active Listening

Attention to Detail

Adaptability

Team Collaboration

Willingness to Work Onsite

Education

High school diploma

Tools

CRM systems

Job description

ResultsCX in Lipa, Batangas, is hiring a Customer Service Representative to deliver high-quality support via phone, email, and chat. You will help customers with clear instructions, resolve issues, and navigate multiple systems.

The role requires at least a high school diploma, strong communication, and a minimum 6 months of call center experience. Onsite work and shifting schedules are expected.