Customer Success & Retention Specialist

ResultsCX; Cebu City; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Paid training

Healthcare benefits

Paid time off

Job summary

ResultsCX is hiring in Cebu, Philippines, to deliver high-quality customer service across phone, email, and chat for major U.S. brands. You will provide clear guidance, resolve issues with empathy, and navigate multiple systems with accuracy in a dynamic, onsite setting.

No prior contact center experience is required, only strong communication, a growth mindset, and reliability. Paid training and a supportive culture empower you to learn, grow, and succeed with ResultsCX.

Qualifications

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• A growth mindset and a proactive attitude.
• Willingness to work onsite and on shifting schedules.
• No prior contact center experience required—just the drive to learn and succeed.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat.
• Provide clear, effective guidance and solutions to customer inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with confidence and accuracy.

Skills

Active Listening

Empathy

Conflict Resolution

Customer Focus

Problem-Solving

Attention to Detail

Adaptability

Team Collaboration

Education

High school diploma

Job description

ResultsCX is hiring in Cebu, Philippines, to deliver high-quality customer service across phone, email, and chat for major U.S. brands. You will provide clear guidance, resolve issues with empathy, and navigate multiple systems with accuracy in a dynamic, onsite setting.

No prior contact center experience is required, only strong communication, a growth mindset, and reliability. Paid training and a supportive culture empower you to learn, grow, and succeed with ResultsCX.