Customer Experience Specialist — Growth & Impact

Ubiquity; Bacolod; On-site; PHP 201,000 - 268,000; Full time

Job summary

Ubiquity is seeking a Customer Service Representative to deliver accurate, empathetic, and efficient support across phone, email, and chat. You will troubleshoot issues using our knowledge base and collaborate with teammates to improve processes while maintaining a positive, professional demeanor.

The role emphasizes adaptability to new tools and high school-level education, with training provided. Prior BPO experience is preferred to excel in a fast-paced environment.

Qualifications

• High school or senior high school graduate.
• Preferably with at least BPO experience.
• Exceptional communication skills—verbal and written.
• A knack for problem-solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but training will be provided.

Responsibilities

• Provide accurate, efficient, personalized solutions to our customers.
• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
• Continuously learn about our products, services, and processes to enhance the customer experience.
• Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
• Work collaboratively with team members to improve processes and achieve shared goals.

Skills

Communication skills

Problem solving

Adaptability

Customer service

Education

High school diploma

Job description

Ubiquity is seeking a Customer Service Representative to deliver accurate, empathetic, and efficient support across phone, email, and chat. You will troubleshoot issues using our knowledge base and collaborate with teammates to improve processes while maintaining a positive, professional demeanor.

The role emphasizes adaptability to new tools and high school-level education, with training provided. Prior BPO experience is preferred to excel in a fast-paced environment.