Customer Experience Specialist — Flexible Shifts

New Day Trading Co.; Taguig; On-site; PHP 260,000 - 360,000; Full time

Job summary

New Day Trading Co. in Taguig, Metro Manila, seeks a Customer Service Representative to deliver outstanding support across phone, email, and chat channels. You will resolve inquiries, document interactions, and collaborate with other departments to ensure a seamless customer experience. No prior experience required; training provided.

Flexibility to work weekends/holidays as needed and a commitment to customer satisfaction are essential for success in this role.

Qualifications

• Strong problem-solving skills and the ability to handle challenging situations.
• Excellent communication and interpersonal skills with a customer-centric mindset.

Responsibilities

• Provide exceptional customer service through various channels, including phone, email, and chat.
• Resolve customer inquiries and issues with accuracy and efficiency.
• Document customer interactions and maintain up-to-date records.
• Collaborate with other departments to ensure a seamless customer experience.
• Identify opportunities for improvement and provide feedback to enhance service delivery.

Skills

Problem-solving

Communication skills

Interpersonal skills

Teamwork

Customer-centric mindset

Flexibility

Job description

New Day Trading Co. in Taguig, Metro Manila, seeks a Customer Service Representative to deliver outstanding support across phone, email, and chat channels. You will resolve inquiries, document interactions, and collaborate with other departments to ensure a seamless customer experience. No prior experience required; training provided.

Flexibility to work weekends/holidays as needed and a commitment to customer satisfaction are essential for success in this role.