Customer Experience Specialist | Flexible Shifts

ABS-CBN Corporation; Quezon City; Vor Ort; PHP 201.000 - 312.000; Vollzeit

Zusammenfassung

ABS-CBN Corporation in Metro Manila is seeking a customer service-oriented professional to respond to inquiries via email, live chat, social media, and messaging platforms. You will provide accurate information, document interactions, and escalate complex issues while maintaining quality standards and customer satisfaction.

The role requires a Senior High School diploma or equivalent, excellent communication, and proficiency with CRM systems and office software. Flexibility for shifts is a plus.

Qualifikationen

• Clear written and verbal communication skills.
• Proficiency in using digital channels for customer interactions.
• Ability to document interactions accurately.
• Ability to escalate complex issues when needed.

Aufgaben

• Respond to customer inquiries through digital channels in a timely and professional manner.
• Provide accurate information to resolve issues effectively.
• Document customer interactions and maintain records.
• Identify and escalate complex issues to appropriate departments.
• Follow protocols and maintain quality standards and customer satisfaction targets.
• Utilize CRM systems and digital support tools to manage workflow.

Kenntnisse

Excellent communication

CRM proficiency

Multitasking

Empathy

Detail-oriented

Problem-solving

Ausbildung

Senior High school diploma or equivalent

Tools

CRM software

MS Office

Jobbeschreibung

ABS-CBN Corporation in Metro Manila is seeking a customer service-oriented professional to respond to inquiries via email, live chat, social media, and messaging platforms. You will provide accurate information, document interactions, and escalate complex issues while maintaining quality standards and customer satisfaction.

The role requires a Senior High School diploma or equivalent, excellent communication, and proficiency with CRM systems and office software. Flexibility for shifts is a plus.