Customer Service Specialist — Flexible & Growth‑Driven

Top Alliance; Taguig; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training programme

Career development and progression

Supportive team environment

Incentives and recognition programmes

Flexible working arrangements

Wellness initiatives

Dynamic workplace culture

Job summary

Top Alliance in Taguig City, Metro Manila is seeking a dedicated Customer Service Representative to deliver exceptional customer support across phone, email, and chat channels. This full-time role operates on a virtual process until an offer is made, with a focus on maintaining customer satisfaction and loyalty.

You will resolve inquiries, process requests, provide product information, and document interactions while adhering to established protocols.

Qualifications

• High school diploma or equivalent.
• Proven customer service experience, preferably in a call centre or similar environment.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and the capacity to think critically under pressure.
• Proficiency with computer systems, customer relationship management (CRM) software and standard office applications.
• Patience, empathy and genuine enthusiasm for helping customers.
• Ability to multitask and manage time effectively whilst maintaining accuracy.
• Professional demeanour with a positive attitude and willingness to learn.
• Flexibility to adapt to changing priorities and work schedules as needed.
• Previous experience in a similar role or industry is preferred but not essential for the right candidate.

Responsibilities

• Responding to customer inquiries via phone, email, chat and other communication channels in a timely and professional manner.
• Resolving customer complaints and concerns whilst maintaining a calm and empathetic approach.
• Processing customer requests, orders and transactions accurately and efficiently.
• Providing product and service information to customers to assist with their purchasing decisions.
• Documenting all customer interactions and maintaining detailed records in the company system.
• Following established protocols and procedures to ensure consistency and quality in service delivery.
• Escalating complex or unresolved issues to supervisors or specialised departments when necessary.
• Contributing to a positive team environment and supporting colleagues during peak periods.
• Continuously striving to meet and exceed performance targets and customer satisfaction metrics.

Skills

Customer service

Call center experience

English communication

CRM software

Multitasking

Problem solving

Education

High school diploma

Tools

MS Office

CRM systems

Job description

Top Alliance in Taguig City, Metro Manila is seeking a dedicated Customer Service Representative to deliver exceptional customer support across phone, email, and chat channels. This full-time role operates on a virtual process until an offer is made, with a focus on maintaining customer satisfaction and loyalty.

You will resolve inquiries, process requests, provide product information, and document interactions while adhering to established protocols.