Customer Experience Specialist — Flexible & Remote

Yolo Investments; Philippines; Hybrid; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Free meals

Gym access

Job summary

Angkas in the Philippines is seeking a customer support associate to handle inquiries via phone, email, and chat, delivering personalized solutions and building strong relationships with high-value customers. The role offers flexibility across onsite and remotework options, with ongoing training and performance targets.

The team will engage with multiple channels including Telegram, social media, in-app, and email, aiming to provide swift, friendly, and effective service while adhering to

Qualifications

• 6 months to 1 year in customer service or client-facing roles.
• Excellent communication in English and Tagalog.
• Willing to work on shifting schedule and onsite.

Responsibilities

• Respond to customer inquiries by phone, email, or chat to resolve issues.
• Provide outstanding service to high-value customers and build relationships.
• Support channels: Telegram, Social Media, In-App, Email, and Chat.
• Provide personalized service by addressing customer needs.
• Participate in ongoing training and development.
• Meet or exceed daily/monthly targets set by supervisor.
• Obey company policies and procedures.

Skills

Tagalog

English

Bisaya

Customer service

Job description

Angkas in the Philippines is seeking a customer support associate to handle inquiries via phone, email, and chat, delivering personalized solutions and building strong relationships with high-value customers. The role offers flexibility across onsite and remotework options, with ongoing training and performance targets.

The team will engage with multiple channels including Telegram, social media, in-app, and email, aiming to provide swift, friendly, and effective service while adhering to