Customer Experience Team Lead — Flexible Hours & Growth

Angkas; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Free meals

Gym access

Flexible work arrangements

Competitive salary

Job summary

Angkas in Manila is seeking a Customer Experience Team Lead to scale our support operations and build a high-performing team delivering exceptional service. You will coach, monitor performance, handle escalations, and guide process improvements to ensure outstanding customer experiences.

Ideal candidates have 2-3 years of team leadership, excellent communication, and strong analytical skills. Join a fast-moving, tech-driven company with flexible work options and competitive compensation.

Qualifications

• 2-3 years of team lead / people management experience.
• Proven track record of providing expert-level guidance and support.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead, coach, and inspire a CX team to deliver exceptional service.
• Monitor performance, identify areas for improvement, and implement changes.
• Handle escalated customer issues and coordinate resolutions.
• Conduct performance evaluations and provide regular feedback.
• Own reporting and data analysis to drive improvements.
• Collaborate on service-excellence strategies and initiatives.

Skills

Data Analysis

Data Visualization

Spreadsheet Expertise

Problem Solving

Communication

Tools

Microsoft Excel

Google Sheets

Job description

Angkas in Manila is seeking a Customer Experience Team Lead to scale our support operations and build a high-performing team delivering exceptional service. You will coach, monitor performance, handle escalations, and guide process improvements to ensure outstanding customer experiences.

Ideal candidates have 2-3 years of team leadership, excellent communication, and strong analytical skills. Join a fast-moving, tech-driven company with flexible work options and competitive compensation.