Customer Experience Specialist - Flexible Hours & Growth

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Philippines; On-site; PHP 199,000 - 270,000; Full time

Benefits offered by this job

Career advancement opportunities

Health and wellness programs

Flexible work arrangements

Collaborative team culture

Job summary

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a Customer Service Representative in Quezon City, Metro Manila for a full-time role. You will handle inquiries via phone and email, document interactions, and work with cross-functional teams to ensure smooth customer experiences.

The ideal candidate is a college graduate or college level with up to 6 months of experience, proficient in English, and excited to grow in a fast-paced environment. Competitive salary and benefits offered.

Qualifications

• Excellent communication and interpersonal skills are required.
• Proficient in English and willing to learn other languages if required.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Passion for delivering exceptional customer experiences.

Responsibilities

• Providing exceptional customer service to clients via phone, email, and other channels.
• Responding to customer inquiries and resolving issues promptly.
• Documenting customer interactions and maintaining accurate records.
• Identifying opportunities to improve customer satisfaction and service delivery.
• Collaborating with cross-functional teams to ensure seamless customer experiences.
• Adhering to company policies, procedures, and quality standards.

Skills

Communication skills

English proficiency

Interpersonal skills

Problem solving

Adaptability

Willing to learn languages

Education

College graduate (any courses)

Associate degree or college level

Job description

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a Customer Service Representative in Quezon City, Metro Manila for a full-time role. You will handle inquiries via phone and email, document interactions, and work with cross-functional teams to ensure smooth customer experiences.

The ideal candidate is a college graduate or college level with up to 6 months of experience, proficient in English, and excited to grow in a fast-paced environment. Competitive salary and benefits offered.