Customer Experience Advocate - Flexible Scheduling & Growth

Concentrix Philippines; Mandaluyong; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Training program

Career development

Health benefits

Bonus schemes

Job summary

Concentrix Philippines is hiring a Customer Service Representative to support customers in Mandaluyong City, Metro Manila. You will handle calls, emails, chats, and transactions, ensuring accurate information and timely resolutions while aligning with service standards.

The role requires strong English communication, a customer-first attitude, and the ability to thrive in a fast-paced, target-driven environment.

Qualifications

• High school diploma or equivalent.
• Excellent English communication and listening skills.
• Customer-focused mindset with a genuine desire to help others.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Handle inbound and outbound customer calls with professionalism, courtesy, and efficiency
• Respond to customer inquiries via email, chat, and other communication channels
• Resolve customer complaints and concerns in a timely and satisfactory manner
• Provide accurate information about products and services to customers
• Process customer requests, transactions, and account-related matters
• Document all customer interactions in the company's systems with detailed and accurate notes
• Follow company policies, procedures, and quality standards consistently
• Identify opportunities to enhance customer experience and elevate feedback to supervisors
• Maintain composure and professionalism when handling difficult or upset customers
• Meet performance targets including call handling time, customer satisfaction ratings, and attendance metrics

Skills

Communication skills

Listening skills

Customer focus

Fast-paced environment

Problem solving

Professional demeanor

Computer literacy

Attendance reliability

Shift-based work

Education

High school diploma or equivalent

Job description

Concentrix Philippines is hiring a Customer Service Representative to support customers in Mandaluyong City, Metro Manila. You will handle calls, emails, chats, and transactions, ensuring accurate information and timely resolutions while aligning with service standards.

The role requires strong English communication, a customer-first attitude, and the ability to thrive in a fast-paced, target-driven environment.