Customer Service Representative - No work experience needed

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Philippines; On-site; PHP 199,000 - 270,000; Full time

Benefits offered by this job

Career advancement opportunities

Health and wellness programs

Flexible work arrangements

Collaborative team culture

Job summary

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a Customer Service Representative in Quezon City, Metro Manila for a full-time role. You will handle inquiries via phone and email, document interactions, and work with cross-functional teams to ensure smooth customer experiences.

The ideal candidate is a college graduate or college level with up to 6 months of experience, proficient in English, and excited to grow in a fast-paced environment. Competitive salary and benefits offered.

Qualifications

• Excellent communication and interpersonal skills are required.
• Proficient in English and willing to learn other languages if required.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Passion for delivering exceptional customer experiences.

Responsibilities

• Providing exceptional customer service to clients via phone, email, and other channels.
• Responding to customer inquiries and resolving issues promptly.
• Documenting customer interactions and maintaining accurate records.
• Identifying opportunities to improve customer satisfaction and service delivery.
• Collaborating with cross-functional teams to ensure seamless customer experiences.
• Adhering to company policies, procedures, and quality standards.

Skills

Communication skills

English proficiency

Interpersonal skills

Problem solving

Adaptability

Willing to learn languages

Education

College graduate (any courses)

Associate degree or college level

Job description

About the role

Are you a passionate and motivated Customer Service Representative looking to join a dynamic and fast-paced environment? SAGILITY is seeking enthusiastic individuals to join our team in Quezon City Metro Manila for a full-time role.

What you'll be doing

• Providing exceptional customer service to our clients via phone, email, and other communication channels
• Responding to customer inquiries and resolving their issues in a timely and efficient manner
• Documenting customer interactions and maintaining accurate records
• Identifying opportunities to improve customer satisfaction and service delivery
• Collaborating with cross-functional teams to ensure seamless customer experiences
• Adhering to company policies, procedures, and quality standards

What we're looking for

• College graduate (any courses) no experience needed
• College level or Associate graduate - at least 6 months work experience (any industry)
• Previous experience in a customer service or call center role, preferably in the Call Centre & Customer Service industry
• Excellent communication and interpersonal skills, both written and verbal
• Strong problem-solving and critical-thinking abilities
• Proficient in English and willing to learn other languages if required
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Passion for delivering exceptional customer experiences

What we offer

SAGILITY is committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary package of 21K, we offer a range of benefits and perks, including:

• Opportunities for career advancement and professional development
• Comprehensive health and wellness programs
• Flexible work arrangements and work-life balance initiatives
• Collaborative and supportive team culture

About us

SAGILITY is a leading provider of customer service and call center solutions. With a focus on delivering exceptional customer experiences, we partner with clients across various industries to help them achieve their business goals. Our talented team of professionals is committed to driving innovation and exceeding customer expectations.