Customer Experience Specialist - Flexible & Growth-Oriented

Angkas; Cavite City; Hybrid; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Free pre-employment medical

Free meals

Gym access

Job summary

Angkas is seeking a Customer Experience Associate in the Philippines. The role involves handling inquiries via phone, email, and chat to resolve issues and build strong relationships with high-value customers.

You will support channels like Telegram, social media, in-app messaging, and email, and participate in ongoing training while meeting targets. The position emphasizes flexible work arrangements (onsite, remote, or hybrid), with a focus on strong communication skills in English and Tagalog,

Qualifications

• At least 6 months to 1 year of customer service, support, or any client facing roles experience.
• Strong communication skills (oral and written) in Tagalog and English.
• Ability to converse in Bisaya is a plus.
• Amenable to working on a shifting schedule and working onsite.

Responsibilities

• Responds to customer inquiries by phone (inbound and outbound), email, or chat to provide problem resolution.
• Deliver outstanding service to high-value customers by providing solutions to grow relationships.
• Support different channels such as Telegram, Social Media, In-App, Email, and Chat.
• Provide personalized customer service by responding to customers' needs.
• Participate in ongoing training and development programs.
• Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
• Adhere to company policies and procedures.

Skills

Customer service experience

Communication skills

Bisaya language

Shift work

Job description

Angkas is seeking a Customer Experience Associate in the Philippines. The role involves handling inquiries via phone, email, and chat to resolve issues and build strong relationships with high-value customers.

You will support channels like Telegram, social media, in-app messaging, and email, and participate in ongoing training while meeting targets. The position emphasizes flexible work arrangements (onsite, remote, or hybrid), with a focus on strong communication skills in English and Tagalog,