Customer Experience Specialist — Flexible, Growth-Driven Role

Angkas (DBDOYC, Inc); Cavite City; Hybrid; PHP 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Free meals

Gym access

Career advancement opportunities

Competitive salary with pay increases

Zusammenfassung

Angkas is seeking a Customer Experience Associate in the Philippines. You’ll respond to customer inquiries by phone, email, or chat to resolve issues, delivering outstanding service to high-value customers and building trust across channels.

You’ll support Telegram, Social Media, In-App, Email, and Chat, provide personalized service, participate in training, and strive to meet daily and monthly targets while following company policies.

Qualifikationen

• 6 months to 1 year in customer service or client-facing roles.
• Strong written and spoken communication in Tagalog and English.
• Bisaya language is a plus.

Aufgaben

• Respond to customer inquiries by phone, email, or chat to resolve issues.
• Deliver outstanding service to high-value customers and strengthen relationships.
• Support channels: Telegram, Social Media, In-App, Email, and Chat.
• Provide personalized service by addressing customer needs.
• Participate in ongoing training and development.
• Achieve or exceed daily and monthly targets set by supervisor.
• Adhere to company policies and procedures.

Kenntnisse

Customer service experience

Excellent communication

Bilingual English/Tagalog

Bisaya a plus

Jobbeschreibung

Angkas is seeking a Customer Experience Associate in the Philippines. You’ll respond to customer inquiries by phone, email, or chat to resolve issues, delivering outstanding service to high-value customers and building trust across channels.

You’ll support Telegram, Social Media, In-App, Email, and Chat, provide personalized service, participate in training, and strive to meet daily and monthly targets while following company policies.