Customer Experience Associate

Angkas (DBDOYC, Inc); Cavite City; Hybrid; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Free meals

Gym access

Career advancement opportunities

Competitive salary with pay increases

Job summary

Angkas is seeking a Customer Experience Associate in the Philippines. You’ll respond to customer inquiries by phone, email, or chat to resolve issues, delivering outstanding service to high-value customers and building trust across channels.

You’ll support Telegram, Social Media, In-App, Email, and Chat, provide personalized service, participate in training, and strive to meet daily and monthly targets while following company policies.

Qualifications

• 6 months to 1 year in customer service or client-facing roles.
• Strong written and spoken communication in Tagalog and English.
• Bisaya language is a plus.

Responsibilities

• Respond to customer inquiries by phone, email, or chat to resolve issues.
• Deliver outstanding service to high-value customers and strengthen relationships.
• Support channels: Telegram, Social Media, In-App, Email, and Chat.
• Provide personalized service by addressing customer needs.
• Participate in ongoing training and development.
• Achieve or exceed daily and monthly targets set by supervisor.
• Adhere to company policies and procedures.

Skills

Customer service experience

Excellent communication

Bilingual English/Tagalog

Bisaya a plus

Job description

Hey, mabuhay!

Thanks for dropping by. We know looking for the right job can feel like being stuck in EDSA traffic, so we’ll keep it moving and get straight to the point.

With over 8 million downloads and a powerful network of thousand of dedicated biker-partners, we are a leading ride-hailing platform operating across the Philippines. Our vision is to end poverty in the Philippines through revolutionary transportation solutions. We aim to provide our customers with convenient, reliable, and safe rides, impacting millions of lives positively every single day.

Now, we’re looking for a Customer Experience Associate.

What you’ll do:

• Responds to customer inquiries by phone (inbound and outbound), e-mail, or chat to provide problem resolution.
• Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
• Support different Channels such as Telegram, Social Media, In-App, Email, and Chat
• Provide personalized customer service by responding to the needs of the customers.
• Participate in ongoing training and development programs.
• Achieve or exceed daily/monthly targets and other key objectives assigned by your Immediate Supervisor.
• Adhere to company policies and procedures.

Responsibilities:

At Angkas, we believe in giving our people the trust and flexibility to work in a way that helps them and their teams perform at their best. Whether you’re working onsite, remotely, or in a hybrid setup, we provide the flexibility, you bring the drive.

Let’s get this show on the road!

Requirements

• At least 6 moths to 1 year of customer service, support, or any client facing roles experience
• Strong communication skills (oral and written) in Tagalog and English
• Ability to converse in Bisaya is a plus
• Amenable to working on a shifting schedule and working onsite

REMINDERS: Please note that the screening process includes Typing Test and Mock call Assessment.

For all successful applicants, here's what you can expect:

• Free pre-employment medical

Benefits

• Work your way – Enjoy flexibility and the freedom to thrive in your role.
• Work-life balance – Build a career without sacrificing your personal life.
• Free perks – Fuel up with free meals and stay active with gym access.
• Grow fast – Unlock career advancement and promotion opportunities.
• Get rewarded – Earn a competitive salary with opportunities for pay increases.
• Start-up energy – Be part of a fast-moving, innovative team where your ideas matter.
• Global vibes – Collaborate with a diverse, multicultural team in an agile workplace.
• Tech-driven culture – Work with modern tools and cutting-edge technology that keep you ahead of the game.