Customer Experience Associate — Flexible, Multichannel Support

Angkas; Biñan; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Free pre-employment medical

Free meals

Gym access

Job summary

Angkas in the Philippines is seeking a Customer Experience Associate to handle inquiries via phone, email, and chat, delivering solutions to high-value customers and supporting multiple channels including Telegram, Social Media, In-App, and Email.

The role emphasizes personalized service, ongoing training, and achieving set targets while working onsite, with flexibility for hybrid arrangements. Bisaya is a plus and shifting schedules are required.

Qualifications

• At least 6 months to 1 year of customer service, support, or any client-facing roles experience.
• Strong communication skills (oral and written) in Tagalog and English.
• Ability to converse in Bisaya is a plus.
• Amenable to working on a shifting schedule and onsite.

Responsibilities

• Responds to customer inquiries by phone (inbound and outbound), email, or chat to provide problem resolution.
• Deliver outstanding service to high-value customers by providing solutions to grow relationships.
• Support different channels such as Telegram, Social Media, In-App, Email, and Chat.
• Provide personalized customer service by responding to the needs of the customers.
• Participate in ongoing training and development programs.
• Achieve or exceed daily/monthly targets and other key objectives assigned by your supervisor.
• Adhere to company policies and procedures.

Skills

Customer service

Communication skills (Tagalog &英语)

Bisaya language ability

Shifting schedule readiness

Job description

Angkas in the Philippines is seeking a Customer Experience Associate to handle inquiries via phone, email, and chat, delivering solutions to high-value customers and supporting multiple channels including Telegram, Social Media, In-App, and Email.

The role emphasizes personalized service, ongoing training, and achieving set targets while working onsite, with flexibility for hybrid arrangements. Bisaya is a plus and shifting schedules are required.