Customer Experience Specialist — Elevate Client Support

Infinit-O; Pasay; On-site; PHP 201,000 - 312,000; Full time

Job summary

Infinit-O is seeking a customer-focused professional in Pasay to respond to inquiries, assist with issues, and provide accurate information. You will document interactions and work to improve the customer experience in a supportive, DEI-conscious environment.

Fresh graduates with up to 1 year of experience and strong English communication (B2 CEFR) are encouraged to apply, joining a team that values service excellence and collaborative improvement.

Qualifications

• Graduate of a 4-year course.
• Fresh Grad to 1 year Experience accepted.
• Excellent Communication Skills (Oral and Written) B2 CEFR.

Responsibilities

• Respond to inquiries and concerns promptly and professionally, adhering to established guidelines and procedures.
• Assist customers with a variety of issues and questions, ensuring a positive experience.
• Gather relevant information, research inquiries, and provide accurate and helpful responses.
• Document customer interactions thoroughly and accurately.
• Read and understand documents related to products, services, and policies.
• Continuously strive to improve customer satisfaction and experience.
• Communicate effectively with customers and colleagues, both verbally and in writing.
• Collaborate with team members to optimize processes and achieve team goals.

Skills

Communication skills

B2 CEFR English

Customer service mindset

Education

4-year degree

Job description

Infinit-O is seeking a customer-focused professional in Pasay to respond to inquiries, assist with issues, and provide accurate information. You will document interactions and work to improve the customer experience in a supportive, DEI-conscious environment.

Fresh graduates with up to 1 year of experience and strong English communication (B2 CEFR) are encouraged to apply, joining a team that values service excellence and collaborative improvement.