Customer Experience Associate

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

Infinit-O is a customer-centric leader in business process optimization, focused on delivering value to finance and healthcare clients. The team emphasizes timely, accurate responses to inquiries and continuous improvement in customer experience.

Fresh graduates with up to 1 year of experience are welcome, with strong communication skills and attention to detail. Proficiency in Microsoft Office supports daily tasks and documentation.

Qualifications

• Graduate of a 4 year course.
• Fresh Grad to 1 year Experience.
• Excellent communication skills (Oral and Written) B2 CEFR.
• Keen attention to details.
• Problem Solving Skills.
• Knowledge in Microsoft Office.

Responsibilities

• Respond to inquiries and concerns promptly and professionally, adhering to established guidelines and procedures.
• Assist customers with a variety of issues and questions, ensuring a positive experience.
• Gather relevant information, research inquiries, and provide accurate and helpful responses.
• Document customer interactions thoroughly and accurately.
• Read and understand documents related to products, services, and policies.
• Continuously strive to improve customer satisfaction and experience.
• Communicate effectively with customers and colleagues, both verbally and in writing.
• Collaborate with team members to optimize processes and achieve team goals.

Skills

Communication skills

Education

4-year degree

Tools

Microsoft Office

Job description

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.

We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75.

As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations- aligning business success with a positive impact on our clients, people, and communities.

Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do- it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

Key Responsibilities

• Respond to inquiries and concerns promptly and professionally, adhering to established guidelines and procedures.
• Assist customers with a variety of issues and questions, ensuring a positive experience.
• Gather relevant information, research inquiries, and provide accurate and helpful responses.
• Document customer interactions thoroughly and accurately.
• Read and understand documents related to products, services, and policies.
• Continuously strive to improve customer satisfaction and experience.
• Communicate effectively with customers and colleagues, both verbally and in writing.
• Collaborate with team members to optimize processes and achieve team goals.

Requirements

Qualification, Education and Experience

• Graduate of a 4 year course
• Fresh Grad to 1 year Experience
• Excellent Communication Skills (Oral and Written) B2 CEFR
• Keen attention to details
• Problem Solving Skills
• Knowledge in Microsoft Office