Customer Care Specialist — Elevate Service & Loyalty

Alta Resources; Pasig, Hinoba-an; On-site; PHP 279,000 - 446,000; Full time

Job summary

Alta Resources is hiring a Customer Care Representative in Pasig City, Philippines. The role handles inbound/outbound calls, email, chat, and other channels to deliver best-in-class service, resolve issues, and support customers while maintaining accurate data in CRM and reports.

The ideal candidate has at least two years of college or vocational training, six months of call center experience, and strong English communication.

Qualifications

• Education: at least two years of college or vocational course in Customer Care.
• Experience: at least six months of call center work; new graduates considered.
• English proficiency required; strong written and verbal communication.

Responsibilities

• Provide professional, best-in-class service via phone, email, chat, and other channels.
• Troubleshoot issues and propose solutions with empathy.
• Maintain accurate data in CRM and client systems.
• Identify potential sales opportunities and up-sell related products.
• Meet team and client performance metrics in a fast-paced environment.
• Coordinate with client and Alta Resources teams for updates.

Skills

English proficiency

Communication skills

Problem solving

Team player

Attention to detail

Self-motivated

Time management

Education

Two years college or vocational course

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Internet navigation

Job description

Alta Resources is hiring a Customer Care Representative in Pasig City, Philippines. The role handles inbound/outbound calls, email, chat, and other channels to deliver best-in-class service, resolve issues, and support customers while maintaining accurate data in CRM and reports.

The ideal candidate has at least two years of college or vocational training, six months of call center experience, and strong English communication.