Customer Experience & Support Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

Infinit-O is a customer-centric leader in business process optimization, focused on delivering value to finance and healthcare clients. The team emphasizes timely, accurate responses to inquiries and continuous improvement in customer experience.

Fresh graduates with up to 1 year of experience are welcome, with strong communication skills and attention to detail. Proficiency in Microsoft Office supports daily tasks and documentation.

Qualifications

• Graduate of a 4 year course.
• Fresh Grad to 1 year Experience.
• Excellent communication skills (Oral and Written) B2 CEFR.
• Keen attention to details.
• Problem Solving Skills.
• Knowledge in Microsoft Office.

Responsibilities

• Respond to inquiries and concerns promptly and professionally, adhering to established guidelines and procedures.
• Assist customers with a variety of issues and questions, ensuring a positive experience.
• Gather relevant information, research inquiries, and provide accurate and helpful responses.
• Document customer interactions thoroughly and accurately.
• Read and understand documents related to products, services, and policies.
• Continuously strive to improve customer satisfaction and experience.
• Communicate effectively with customers and colleagues, both verbally and in writing.
• Collaborate with team members to optimize processes and achieve team goals.

Skills

Communication skills

Education

4-year degree

Tools

Microsoft Office

Job description

Infinit-O is a customer-centric leader in business process optimization, focused on delivering value to finance and healthcare clients. The team emphasizes timely, accurate responses to inquiries and continuous improvement in customer experience.

Fresh graduates with up to 1 year of experience are welcome, with strong communication skills and attention to detail. Proficiency in Microsoft Office supports daily tasks and documentation.