Customer Experience Specialist — Call Center

Synlink Recruitment Outsourcing Co. Inc.; Baguio; On-site; PHP 167,400 - 223,200; Full time

Job summary

A leading recruitment firm in the Philippines is seeking candidates for a customer service position. The role requires answering customer calls, assisting with inquiries and complaints, and documenting interactions. Ideal applicants should have a high school diploma, exhibit excellent communication skills, and be dependable and punctual. This entry-level position welcomes those with no prior experience and offers a chance to develop strong customer service skills.

Qualifications

• High School Diploma / SHS required.
• No experience required.
• Ability to handle challenging situations with patience.

Responsibilities

• Answer incoming calls from customers promptly and professionally.
• Assist customers with inquiries, complaints, and product-related questions.
• Document customer interactions and resolve issues efficiently.
• Provide accurate information about products and services.
• Maintain a positive attitude and deliver outstanding customer service.

Skills

Excellent communication skills

Strong customer service skills

Familiarity with call center operations

Education

High School Diploma / SHS

Job description

A leading recruitment firm in the Philippines is seeking candidates for a customer service position. The role requires answering customer calls, assisting with inquiries and complaints, and documenting interactions. Ideal applicants should have a high school diploma, exhibit excellent communication skills, and be dependable and punctual. This entry-level position welcomes those with no prior experience and offers a chance to develop strong customer service skills.