Customer Success & Operations Coordinator

LexisNexis Risk Solutions; Manila, Hinoba-an; On-site; PHP 279,000 - 469,000; Full time

Job summary

LexisNexis Risk Solutions is hiring for a Customer Support/Ops Coordinator I in Manila. The role focuses on delivering service for billing inquiries, service requests, and complaints, while identifying upsell opportunities within customer relationships.

You will handle calls, chats, emails, and support Elsevier accounts including logins and profile corrections, with an emphasis on speed and accuracy in a fast-paced environment.

Qualifications

• Bachelor's degree in any field or 2 years completed in college with no back subjects/incomplete units.
• 1-2 years BPO/shared service or relevant experience.
• Experience with calls, chat and email support.
• Excellent communication skills.
• Must be able to work quickly in a fast-paced environment.

Responsibilities

• Take calls, chat, and receive concern via emails.
• Assist with logs for Elsevier account including logins and profile corrections.
• Assist with refunds for subscriptions and renewals.
• Handle basic technical queries like login/password issues.

Skills

Call handling

Chat support

Email support

Communication skills

Team player

Attention to timelines

Learning AI tools

Education

Bachelor's degree

2 years college with no back subjects

Tools

MS Office

Job description

LexisNexis Risk Solutions is hiring for a Customer Support/Ops Coordinator I in Manila. The role focuses on delivering service for billing inquiries, service requests, and complaints, while identifying upsell opportunities within customer relationships.

You will handle calls, chats, emails, and support Elsevier accounts including logins and profile corrections, with an emphasis on speed and accuracy in a fast-paced environment.