Customer Resolution Specialist - End-to-End Service & Claims

UPS; Pampanga; On-site; PHP 279,000 - 469,000; Full time

Job summary

UPS is seeking a customer-focused professional in the Philippines to deliver end-to-end service for Account Executives and account holders. You will resolve service-related issues, manage tracing and claims inquiries, process refunds, and ensure customer concerns are resolved with proactive follow-ups and outbound calls.

Key responsibilities include handling inquiries, supporting account management, providing shipment status updates, and collaborating with internal teams to ensure smooth

Qualifications

• College Level or international equivalent.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities.

Responsibilities

• Resolve inquiries from UPS Account Executives and clients promptly and effectively.
• Assist with account-related inquiries and coordination.
• Provide guidance and updates on shipment status.
• Support investigations and resolve tracing & claims concerns.
• Handle additional account and shipment requirements for smooth operations.
• Collaborate with internal teams to meet customer needs efficiently.

Skills

Customer service

Problem solving

Account management

Education

College level or international equivalent

Job description

UPS is seeking a customer-focused professional in the Philippines to deliver end-to-end service for Account Executives and account holders. You will resolve service-related issues, manage tracing and claims inquiries, process refunds, and ensure customer concerns are resolved with proactive follow-ups and outbound calls.

Key responsibilities include handling inquiries, supporting account management, providing shipment status updates, and collaborating with internal teams to ensure smooth