Customer Service Representative

LexisNexis Risk Solutions; Manila; On-site; PHP 335,000 - 469,000; Full time

Job summary

LexisNexis Risk Solutions in Manila, Philippines is seeking a customer support professional to assist customers with billing inquiries, service requests, and feedback. You will resolve inquiries fairly and provide product information while identifying upsell opportunities to support revenue streams.

You will follow set processes, identify problems in straightforward situations, assess issues using standard procedures, and make sound decisions.

Job description

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.

Resolves customer inquiries and complaints fairly and effectively.

Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Recommends and implements programs to support customer needs.

Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines.

Able to follow set instructions and processes to complete work.

Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.

Has prior relevant training or related work experience.

Has working knowledge and skills.

We know your well-being and happiness are key to a long and successful career.

We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.