Billing Support Specialist – Global Team, Growth & Balance

HCL Technologies Philippines Inc; Philippines; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Diverse team environment

Work-life balance

Free food onsite

Game room

Nap quarters

Shower rooms

Canteen

Gender-neutral comfort rooms

Job summary

HCL Technologies Philippines Inc. is seeking a billing support associate to assist customers with billing questions via email and chat. Fresh graduates are welcome, and clear English communication is essential.

You will read billing documentation and work with global teams while learning and growing in a shifting schedule environment. The role emphasizes empathy, independent work, and a drive to improve tools, processes, and products to reduce customer pain points.

Qualifications

• Fresh graduates welcome.
• Excellent written and spoken English.
• Ability to read public billing documentation.
• Ability to work independently.
• Willingness to work in a shifting schedule environment.
• Desire to drive positive changes in tools, processes and products.

Responsibilities

• Resolve customer billing issues via email and chat.
• Empathize with customer needs and pain points.
• Explain billing charges and process adjustments to customers.
• Collaborate with other support engineers and global teams.

Skills

Fresh graduates welcome

Strong English communication

Billing doc reading

Independent work

Willing to shift work

Customer empathy

Job description

HCL Technologies Philippines Inc. is seeking a billing support associate to assist customers with billing questions via email and chat. Fresh graduates are welcome, and clear English communication is essential.

You will read billing documentation and work with global teams while learning and growing in a shifting schedule environment. The role emphasizes empathy, independent work, and a drive to improve tools, processes, and products to reduce customer pain points.