Customer Experience & Upsell Specialist

relx; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

RELX is dedicated to providing the best possible service to customers regarding billing inquiries, service requests, suggestions and complaints. It resolves inquiries and complaints fairly and provides product and service information while identifying upselling opportunities to maintain income streams from customer relationships.

We emphasize country-specific benefits and an accessible, fair hiring process for all applicants, with an emphasis on equal opportunity in employment.

Qualifications

• Prior relevant training or related work experience.
• Able to follow set instructions and processes to complete work.
• Has working knowledge and skills.

Responsibilities

• Provides new and existing customers with the best possible service regarding billing inquiries, service requests, suggestions and complaints.
• Resolves customer inquiries and complaints fairly and effectively.
• Provides product and service information to customers and identifies upselling opportunities to maintain income streams from customer relationships.
• Recommends and implements programs to support customer needs.
• Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines.
• Able to follow set instructions and processes to complete work.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
• Has prior relevant training or related work experience.
• Has working knowledge and skills.

Skills

Customer service

Billing inquiries

Upselling awareness

Following procedures

Job description

RELX is dedicated to providing the best possible service to customers regarding billing inquiries, service requests, suggestions and complaints. It resolves inquiries and complaints fairly and provides product and service information while identifying upselling opportunities to maintain income streams from customer relationships.

We emphasize country-specific benefits and an accessible, fair hiring process for all applicants, with an emphasis on equal opportunity in employment.