Customer Experience Specialist

Recruitify_HR; Philippines; On-site; PHP 240,000 - 300,000; Full time

Job summary

Recruitify_HR in the Philippines is hiring a Customer Service Specialist to provide exceptional support across phone, email, and chat. You will respond to product inquiries, maintain records, and collaborate with teammates to improve processes.

The role requires 1–3 years in a call center or customer service, strong communication, and the ability to work in a fast-paced environment with composure under stress.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1–3 years of experience in a call center or customer service.
• Strong verbal and written communication skills.
• Proficient in using computer systems and software.
• Empathetic and patient with excellent problem-solving abilities.
• Ability to work in a fast-paced environment and handle stress effectively.

Responsibilities

• Provide exceptional customer service and support via phone, email, or chat.
• Respond to customer inquiries regarding products and services.
• Maintain records of customer interactions and transactions.
• Resolve customer complaints in a timely and efficient manner.
• Collaborate with team members to improve processes and enhance customer satisfaction.

Skills

Verbal & written comms

Computer skills

Empathy & patience

Education

Bachelor's degree

Tools

CRM software

Job description

Recruitify_HR in the Philippines is hiring a Customer Service Specialist to provide exceptional support across phone, email, and chat. You will respond to product inquiries, maintain records, and collaborate with teammates to improve processes.

The role requires 1–3 years in a call center or customer service, strong communication, and the ability to work in a fast-paced environment with composure under stress.